Contact Us

Current operations (last updated 25th May 2022)

  • Jubilee Bank Holiday Opening Hours
    Please note our offices will be closed on 2nd and 3rd May 2022. Any orders placed after Monday 30th May will not be delivered until after Monday May 6th May.

  • Deliveries
    Orders are currently taking 2-3 working days for delivery. We are working hard to ensure all orders placed before Tuesday 31st May are delivered in time for the Jubilee bank holiday weekend. 

  • Royal Mail 24 Deliveries
    As of February 2022 smaller deliveries (latches, drain plugs, smaller ice packs etc) will now be shipped using Royal Mail 24 Small Packet instead of our standard courier service. This represents a saving as the service is just £2.95 instead of the standard £5.95/£9.99 for larger orders/items which hopefully makes it more feasible for smaller items. Please note this service is not guaranteed, tracking is only supplied once the item has been delivered, and due to a weight limit your basket will automatically change to our standard service if your order exceeds the weight limit, regardless of what is being ordered.

  • Messages
    Please allow 1-2 working days for message responses.

  • Telephone Lines
    Our phone lines are still quite busy. We are currently operating extended telephone hours from 09:30 until 12:00, then 13:00 until 16:15, Monday to Friday. Our lines do tend to be quieter approx. 15:00. We are encouraging people to place orders and find product information via our website.

  • Stock Availability
    We have been receiving multiple shipments from the United States throughout May 2022 and most coolers are back in stock. 
  • Face Masks
    We still encourage visitors to our store in Wirral to wear face masks where possible when indoors.