Our Delivery Policy
Update on placing orders while we have reduced staff numbers in place
1. You can order from us but please note orders will not necessarily arrive next working day. We’ll do our best but be prepared to wait for up-to 5 working days.
2. Try and avoid calling to place an order, we are short staffed so if you can, do it online.
3. Our technical phone helpline is currently unavailable, please check our product pages or our main YouTube channel for information before calling. If you still have any queries, please contact us using the "leave message" icon at the bottom right of any page.
*We aim to dispatch orders placed before 14:00 British Time Monday-Friday on the same day subject to payment clearance and all items being in stock. During periods of high demand, public holidays, and for larger orders, this is not always possible. Orders are sent on a next working day service to the UK mainland, however please be aware that this is not a guaranteed service. Approx. 98% of orders are delivered on the next working day. Please see below for further clarification.
Please note: Unless you are able to fully check the contents of your delivery prior to signing for the parcel, please ensure you sign for the parcel as "Damaged". This is important as our couriers will not accept liability for damage when the parcel has not been checked prior to signing and the goods are subsequently found to be damaged in transit but the parcel was not signed for as damaged. You must contact us within 1 working day of delivery to inform us of any damage to your order.
The cost of our standard delivery service is £5.95 per order to the UK mainland addresses with some surcharges levied by our couriers (see below). We aim to deliver all orders within 1-2 working days of processing your order where an order is fully in stock and available for dispatch, however this is not guaranteed and occasionally delivery can take longer.
Most deliveries take place between the hours of 09:00 and 17:00 Monday to Friday, however in some cases a courier may arrive earlier or later than this. Someone should be present to take delivery of your item and sign for it (please note the "Damaged" policy above), but we will where possible try to accommodate special instructions given by you when placing an order. We may need to contact you in reference to special instructions, which may slow down the processing and dispatch of an order.
For the avoidance of doubt, our working days are defined as Monday - Friday, excluding public holidays observed in England. As other area's of the UK observe differing public holidays, these may impact delivery times accordingly. In the interest of fairness, all orders are processed and dispatched in the order of which they are received and we are unable to expedite an order in front of earlier orders to give it priority.
Non-standard UK & Ireland Deliveries
In addition to the above policy, it is with regret that some post codes for customers located in remote or non-mainland area's incur a surcharge. These charges are levied to us by our couriers and are therefore beyond our control. The area's affected by this surcharge include:
- Scottish Highlands and Islands (including postcodes FK17 - 99, G83, IV1-28, IV33-39, PA21-23, PA35-40, PH18-26, PH30-42)
- Isle of Man
- Isle of Wight
- Isles of Scilly
- Channel Islands
- Northern Ireland
- Republic of Ireland
It is important to note that delivery to these area's can often take longer than 1-2 working days. If your postcode is subject to a surcharge, we will contact you with information and the additional cost prior to dispatching your order. If you are unsure regarding your postcode, please contact us prior to placing your order.
In addition to the above information, there is some off-shore locations where we are unable to deliver due to the uneconomical cost of courier services. For larger orders which require a palletised delivery, couriers may not be able to deliver to remote area's or the service may cost substantially more. We will contact you to discuss your options should this be the case.
Some items can be shipped to select European countries including France, Germany, Spain etc, subject to additional charges and varying delivery terms and conditions. Please contact us for information prior to placing your order.